1. Introduction

Welcome to Superdone LLC (we, us, or our). We are committed to protecting your privacy and being transparent about how we handle your information. This Privacy Policy describes how we collect, use, process, and safeguard data when you use the Superdone platform, including our meeting intelligence features and related services (collectively, the Services).

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please do not use the Services.

2. Scope of This Policy

This policy applies to all users of the Superdone platform, including individuals who access our services through our website, mobile applications, or integrations with third-party meeting platforms. It covers all data we process in connection with delivering the Services, including meeting content you submit for analysis.

3. Information We Collect

We collect information in the following categories to operate and improve the Services:

3.1 Account and Contact Information

When you register or communicate with us, we may collect:

Name and email address
Company, organization and job title
Other contact details you voluntarily provide

3.2 Meeting and Communication Content

The core function of Superdone is to analyze meetings on your behalf. When you invite Superdone to participate in or connect to your meetings, we capture and process meeting-related information including, but not limited to:

Audio, video, and transcript data from meetings you authorize Superdone to attend or access
Metadata associated with those meetings (such as date, duration, and participant identifiers)
Summaries, notes, action items, and analytical outputs generated from that content
Questions you submit to the platform and the responses generated in connection with your meeting data

We want to be explicit about the scope of this collection: Superdone analyzes, infers, and evaluates meeting-related information comprehensively in order to deliver product features such as summaries, project graphs, question-answering, and other AI-powered outputs. By authorizing Superdone to access a meeting, you acknowledge that such analysis will occur.

3.3 Usage and Technical Information

When you use our website or platform, we automatically collect certain technical information, including:

IP address and device type
Browser type and version
Pages visited and time spent
Referring website addresses

This information is collected via cookies and similar tracking technologies, including Google Analytics.

3.4 CRM and Marketing Data

We use third-party platforms (currently Posthog, Airtable and Hubspot) to manage customer relationships and communications. These platforms may store your contact information to facilitate onboarding, product updates, and support.

4. How We Use Your Information

We use the information we collect solely for the following purposes:

To provide, operate, and maintain the Superdone platform and its features
To analyze meeting content on your behalf and generate product outputs such as summaries, project graphs, and responses to queries, all within the scope of your organization's use
To improve the reliability, accuracy, and performance of our systems using anonymized or aggregated data
To respond to your support inquiries and provide customer service
To send you product communications, updates, and (where opted in) marketing emails
To comply with applicable legal obligations

5. How We Do Not Use Your Information

We believe it is equally important to be clear about what we do not do with your data:

Your meeting content and organizational data are never used for Superdone's own external-facing analysis, research, or commercial purposes unrelated to delivering the Services to you.
Your data is never sold, licensed, or otherwise transferred to third parties for their marketing or commercial purposes.
Your meeting content and business data will never be made accessible to individuals outside your organization, except as required by law or as described in this policy.

To state this plainly: the analysis Superdone performs is purely in service of your use of the platform. We process your data to help you, not to extract value from it for ourselves or others.

6. Data Confidentiality and Organizational Boundaries

Superdone is designed with organizational data boundaries as a foundational principle. Meeting content, analytical outputs, and derived data associated with your organization are accessible only to authorized users within your organization as configured by your account settings.

Superdone personnel may access customer data only to the limited extent required to provide technical support, investigate reported issues, or comply with legal obligations. Such access is governed by internal access controls and confidentiality obligations.

7. Third-Party Services and Subprocessors

We use a limited set of trusted third-party providers to operate our infrastructure and deliver the Services. These providers process data only on our behalf and under contractual obligations consistent with this policy:

Google Analytics: Website usage analytics. Collects device and interaction data.
Posthog: Platform for product and website analytics.
Hubspot: CRM and marketing automation system.
Airtable: Customer communication database.

We do not share your meeting content or organizational business data with these providers beyond what is technically necessary to operate the platform. We will update this list as our subprocessors change, and will notify affected users of material changes.

8. How We Protect Your Information

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption in transit and at rest, access controls, and regular security reviews.

While we take data security seriously and apply reasonable safeguards, no system is completely secure. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

9. Data Retention

We retain your data for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Meeting content and related analytical outputs are retained for the duration of your account unless you request deletion or your account is terminated, at which point data is securely deleted or anonymized in accordance with our internal retention schedule.

You may request deletion of your data at any time by contacting us at privacy@superdone.ai.

10. Your Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal data:

Right to access: Request a copy of the personal data we hold about you
Right to correction: Request that we correct inaccurate or incomplete information
Right to deletion: Request that we delete your personal data, subject to applicable legal exceptions
Right to restriction: Request that we limit the processing of your data in certain circumstances
Right to data portability: Receive your data in a structured, machine-readable format
Right to object: Object to certain types of processing, including direct marketing
Right to withdraw consent: Where processing is based on your consent, withdraw it at any time

To exercise any of these rights, please contact us at privacy@superdone.ai. We will respond within the timeframes required by applicable law.

11. EU, EEA, and UK Users (GDPR)

If you are located in the European Union, European Economic Area, or United Kingdom, your personal data is processed in accordance with the General Data Protection Regulation (GDPR) and, where applicable, the UK GDPR.

Superdone LLC acts as the data controller for personal data collected through our platform. We process personal data on the following legal bases:

Contractual necessity: To deliver the Services you have engaged us to provide
Legitimate interests: To improve our platform and maintain security, where not overridden by your rights
Consent: For marketing communications where you have opted in
Legal obligation: Where processing is required by applicable law

You have the right to lodge a complaint with your local data protection authority if you believe your data has been processed unlawfully. For questions or to exercise your GDPR rights, contact us at privacy@superdone.ai.

12. California Residents (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). For more information about your California-specific rights and our practices, please refer to our California Privacy Notice, available at the link in the footer of our website.

13. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16 without verifiable parental consent. If we learn that we have inadvertently collected data from a child under 16, we will delete it promptly. Please contact us at privacy@superdone.ai if you believe we have collected information from a minor.

14. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about how users interact with our website and platform. Cookies help us maintain your session, remember preferences, and analyze usage patterns to improve the experience.

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of our website. You may also opt out of Google Analytics data collection by using the Google Analytics Opt-out Browser Add-on.

15. International Data Transfers

Superdone LLC is headquartered in the United States. If you access our Services from outside the United States, your data may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using our Services, you acknowledge that your information may be transferred to countries that may not have the same data protection laws as your home jurisdiction. Where required, we implement appropriate safeguards (such as standard contractual clauses) to protect such transfers.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will post the updated policy on this page with a revised effective date and, where appropriate, notify you by email. We encourage you to review this policy periodically.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Superdone LLC
Email: privacy@superdone.ai
Address: 30 Doaks Lane, Marblehead, MA 01945